Privacypolicy

Last updated 1 November 2026

Who we are

This website is run by Kidsgrove Athletic Football Club (2000) ("the club", "we", "us"), company number 03996970, The Fitzjohn Stadium, Hollinwood Road, Kidsgrove, Stoke-on-Trent ST7 1DQ. The club is responsible for the personal information collected through this website. You can contact us by email at [email protected], by phone on 07460 306359 or by post at the address above.

What we collect and why

Buying tickets and shop items

When you buy match tickets, programmes or club collection items, we collect your name, email address and the details of your order. If you choose delivery, we also collect your postal address. We use this to process your order, send your e-tickets or confirmation, deliver or hand over your items, check tickets at the turnstile and deal with any refunds. Our lawful basis is that we need this information to carry out our contract with you.

Hospitality enquiries

When you send a hospitality enquiry, we collect your name, email address, phone number (if given), the number of guests and your message. We use this only to reply to your enquiry and arrange your booking. Our lawful basis is taking steps at your request before entering into a contract.

Club newsletter

If you sign up to the newsletter, we collect your email address and, if you give it, your first name. We use these only to email you club news, fixtures, events and offers. Our lawful basis is your consent, which you give by ticking the box when you sign up. You can unsubscribe at any time using the link in any of our emails, or by contacting the club.

Staff accounts

Club staff who sign in to the staff area have an account with their email address so we can keep that area secure.

We do not sell your information, and we do not use it for marketing unless you have separately agreed to hear from us.

Payments

Orders are paid by bank transfer, using your name as the payment reference. We use the reference and amount only to match your payment to your order. We never ask for or store your card details.

Who we share it with

We use a small number of trusted service providers to run this website, and they only process your information on our instructions:

• Supabase, which securely stores orders and tickets.
• Web3Forms, which delivers hospitality enquiries to the club by email.
• Cloudflare, which hosts and protects the website.
• Brevo, which sends order and payment confirmation emails and the club newsletter on the club's behalf.
• Royal Mail or another courier, if you choose to have items posted.

Some of these providers may store information outside the UK. Where they do, they use legal safeguards approved under UK data protection law.

How long we keep it

We keep order and ticket records for six years, because we must keep financial records for that long. We keep hospitality enquiries for up to 12 months after we last contact you, then delete them. We keep newsletter sign-ups until you unsubscribe.

Cookies and storage on your device

We do not use advertising or tracking cookies. Your browser stores a small amount of information on your device so the site works properly, such as the items in your basket and whether you have already seen the opening animation. This never leaves your device.

The live league table is provided by Football Web Pages and the website's fonts are provided by Google Fonts. When these load, your browser connects to their servers, and they may record technical information such as your IP address. Their own privacy policies apply.

Your rights

You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to receive it in a portable format. To make a request, contact the club using the details above. We will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.